Shipping & Returns
SHIPPING AND DELIVERY
On The Go Baby offers three different Shipping Options;
- FREE Shipping on all minimum orders placed in Canada (orders under the minimum are charged a shipping fee of $22.95)
- FREE Local Delivery within 20 kms of Perth, ON on any items in stock at our Perth office.
- Express Shipping
- NEW COVID-19 impact on shipping times
How long will it take to Process my order?
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping. Orders placed on Saturday or Sunday will be processed on the next business day.
How Do I Get Free Shipping?
Our Standard Shipping is Free in Canada when your order total before taxes is over $99. Orders below $99 are subject to a $22.95 shipping fee. (OnTheGoBaby.ca reserves the right to add additional shipping fees for Remote or Difficult to Serve areas.) Order Minimums are subject to change**
What do you mean by Free Local Delivery?
On The Go Baby is based out of Perth Ontario Canada. Any Shipping addresses that are within 20 kms of Perth, Ontario, Canada qualify for Free Local Delivery on ANY order amount.
When will I receive my order?
When regular shipping is selected, please allow up to 10 business days to receive your order. Backordered items may take longer than 10 business days. Multiple item orders may not ship from the same location, and could arrive separately. If you have ordered a backordered item and wish to get a status update, please have your Order Number ready and email Orders@OnTheGoBaby.ca
Can you send my items FASTER?
Express 3-5 day shipping is available! Select Express Shipping on the Shopping Cart Page to see the cost. Items will be delivered within 3-5 business days.
NEW How will the shipping time be affected during the COVID-19 pandemic?
We are doing our best to get all orders shipped out in a timely manner in but occassionally one of our shipping partners or distribution warehouse may need some extra time to get the orders to you. If any delays are expected, they will be communicated to you through the order page or by email.
RETURNS AND REPLACEMENTS
What can I return?
You may return most new, unopened items within 30 days of delivery for a full refund of the item price. Returns are shipped at the customers expense and original shipping costs are non-refundable. Email us at info@OnTheGoBaby.ca to get a Return Authorization number and Return Directions.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Does ON THE GO BABY do replacements?
If you receive a defective item, please email us at info@OnTheGoBaby.ca and we will coordinate with the manufacturer to get you a replacement whenever possible.